Our Reviews

My buying experience was delightful! My salesmen, Marc Rector and Chandler Blankenship were very knowledgeable about the Envista and answered all my questions. Michael Moyer in finance was extremely helpful in arranging financing the payment arrangement. Also your online services were very user friendly. I am loving my new Buick, Cindy B.

I was very satisfied with the purchase of my Truck. The salesman and manager were very helpful helping me with the payment And the finance manager explained the purchase very well.

Replaced passenger side mirror and it works perfect.

Great service

The entire experience from start to finish was excellent with no pressure for additional services.

The service to my vehicle itself was good. The issue I had was that the inside of my vehicle had been ransacked and a few things stolen. I'm not sure if it was left unlocked, or the windows down, or what. But someone had definitely got through all of the compartments of the vehicle, emptied them out onto the car floor, and taken what they wanted including headphones, sunglasses, and its hard to tell what else.

Easy to schedule appointment. Very satisfied with service

Tyler meet all my needs during my experience at Griffin

Changed passenger side mirror and clean.

Tyler is a really sales professional and Mike was really enjoyable to work with in finance!

Transmission died, had manufactured transmission installed.

I felt like I was extremely overcharged for basic maintenance that I could have had done at different automotive repair shop. I believe I paid more to offset high the cost of the mechanics labor. So, in a nutshell, I could have paid way less for the same maintenance at the Firestone near my house.

Communications with me was very bad charged me for a part without asking for approval. Check engine light still on after service. Took it back for check engine light and they wanted to charge me for something else to fix. Very disappointed

Very friendly and knowledgeable salesperson. Could not have asked for more.

Excellent customer service!!

No problem, good communication. I was hoping Charles was going to was my truck.

Fast and efficient

Everything went very well thanks.

Courteous and professional, efficient, service completed in a timely manner. It would have been even better to get a complimentary car wash after a $1200 repair.🙂

Good. I took advantage of a special offer

Quality work quickly

Anita Thomas was awesome to have as our service dept representive. She showed very good communication. We felt as those she cared about us and getting our vechile back to us fully repaired. We will be returning for all our auto needs.

Michelle, the service advisor was helpful, friendly, knowledgeable and very professional. She had a warm and engaging presence and she made you feel welcomed.

None noted

EXCELLENT QUICK AND QUALITY SERVICE

I arrived a bit early, but was accommodated. Very professional and fast service.

Miguel was great to work with. It was a smooth process.

Miguel and Mark really helped me out. Greatly appreciate it. Great team!

Good customer

Had oil change and front end alignment. Truck had been vacuumed and washed. Really appreciated the "little extra".

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I came in for an oil change and my tire was punctured as it was driven to the bay. When my car return to me, the Check tire indicator light was on and there was oil on the steering wheel, door panel and arm rest. For better practice gloves and paper floor mats should be required for customer courtesy.

Charles Hedrick checked me in. He was the best! First one to tell me that I could use my GM points in my service and I’ve had my car since 2017! I really appreciated his help!

Charles in service had mechanic Shane install new tires, tune up and more mechanical upgrades and service. 30 years old, 300,000 miles still going! Was pleased with the service to my older vehicle. Took some patience. Its driving smooth now with all the upgrades. Next service will need to clear the A/C drain line and cowling from being parked under a tree.

Excellent service as usual!!!!!!!!!!!

Friendly and professional staff. Comfortable waiting room and overall, I just love each visit.

I bring my buick to Griffin Motor Company in Monroe.....Tell them who I am, and they do the rest of what I brought it for.....

CUSTOMER SINCE 9/11/2000, WHY? BECAUSE OF THE EXCELLENT SERVICE I HAVE RECEIVED.

The service department was quick to accommodate my schedule and completed the work in a timely fashion. I could not be more satisfied.

Always a pleasure working with Griffin Buck GMC. Staff is very knowledgeable and have a great attention to customer needs. Will definitely recommend Griffin Buck GMC for automotive service and new automotive purchase!

Scott, kept me informed regarding my vehicle. Great Customer Service

The service department staff were very helpful. The knowledge of the advisor helped me on my new truck with how everything works.

Service was very good. However, Too many afterwards phone calls and emails for several subjects. EG buy a new car,sell, my current car, schedule additional service, service surveys, etc etc. Please stop or I need to get service elsewhere.

No pressure sale, knowledgeable salesman

Great experience and very informative.

Easy to get appointment, great teamwork witnessed, and professional courtesy. Hopefully, the end result of great work will be many miles of performance from my Suburban in the months ahead.

I enjoy my relationship with this dealership the Team is great.

Fast detailed service

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The service was excellent. I was disappointed because when I bought this truck in May the salesman told me the first oil change was free. Thus was not true.

I had One free oil change left from the package I bought when I purchased my car and when I had my oil changed on 11/15 they told me it had expired, how does something I already paid for expire. And they should have told me that before they changed my oil.

Loved the salesman!!! He was extremely knowledgeable about his product.. I didn't have any questions. that he couldn't answer. He was a true professional and not pushy!!! I would put him at the top of his field. He made sure I had a good experience!!! He was EXCELLENT!!! The Service dept and everyone T Griffin Buick/GMC is top notch!!

Friendly and timely service

They were nice and made sure got what I asked for but I used to come when Jane Hamilton worked there and was the only reason I came back to buy from Griffin so was hoping maybe one day to see her again

I just wanted to let you know how happy I am about the service Griffin Buick provided on my car. In all the years of purchasing cars I have never had a dealer/service department be so thorough for an inspection and report back to the owner. I really appreciated all the information they provided and will definitely recommend this dealership to everyone! Thank you for your excellent service! Barbara McCaul

Fast, fair and great customer service

Very polite, professional, and go above and beyond.

My service manager Scott did a great job.

Everyone was extremely nice and helpful.

I arrived 15 minutes early and was greeted immediately. My information was taken and service forms signed. I was in and out in less than 30 minutes. Great service and I love that they respect my time!

Had a good experience. Michelle kept me up to date on everything.

Michelle went out of her way to stay late on a weekend so we could pick up. Always next level service here. Thank you!

Tyler was extremely responsive and great to work with. Transaction was smooth and painless.

I was greeted and helped like I was a long-term repeat customer, even though I was a stranger. They team was quick and professional.

Repair was delayed a little and I’m. It sure the issue is 100% resolved as my indicator light still comes on intermittently, but Michelle was absolutely wonderful to work with. She was always pleasant and kept me updated. She’s a keeper, excellent customer service skills

Please with everyone I have dealt with.

My transmission in my 2019 Chevy Tahoe failed at 113,000 miles. It cost me over $7,000.00 to Have a rebuilt transmission installed. I am definitely disappointed in the quality of the original Transmission.

Michelle with the service department was helpful, friendly and efficient. Good experience as usual.

Tyler our salesperson was very knowledgeable and curious to us!

Very friendly service staff

I drive from Rock Hill, SC to Griffin motors in Monroe, NC for all my service needs with my 2022 GMC Sierra AT4. I always get exceptional service from the service department which is more important to me than the sales department which is why I will always make the trip to Griffin Motors for all my service needs!! Thank-You Charles and the service department team for keeping my truck in top shape!!

Charles is an amazing service coordinator. He is and will be my goto guy for all of my family GM needs.

Oil change and TSB maintenance. Service was great. Always meets expectations. Ill continue to service my vehicle here

Michelle does a great job every time we go in to the service dept - everyone does

Great job as always

Anthony really helped me understand information about my car

Thanking Michelle for her friendship ,and always caring !! in taking care of our needs!!!! The Technicians do a great job also!!!!

Very polite and knowledgeable and quick for my service of my 2026 Buick Enclave

Was able to get same day appointment. Anita was very good to work with.

As always, I was very pleased with my service visit.

Everything went well

Service was detailed and prompt.

Michelle was awesome! Very prof

It was the best experience I have ever had purchasing a car and Mike was knowledgeable and very kind

Great

It was a Good Overall experience, I had the pleasure of talking & dealing with Michelle. She was extremely helpful & knowledgeable.

They diagnosed the problem actually.

Staff was friendly and very helpful.

Service technician was very professional

Michelle and the fleet techs always have taken care of the service needs I have had with my truck.

I was very much excited and pleased with how everything turned out. And the salesman miguel was very great.

Fast and efficient!

always great

Michelle Alexander provided outstanding customer service while handling my truck issue. She was professional, courteous, and very attentive from start to finish. She took ownership of the situation, kept me updated throughout the day, and ensured the repair was completed the same day. I really appreciated that she didn’t pass me off to someone else and made me feel like a valued customer. Her efficiency, communication, and dedication made the whole experience smooth and stress-free, even though I had to have my trailer at an event the night before. We couldn’t pull the trailer due to my truck in limp mode.

I had a problem with my truck. Took it in for service. They found the problem and repaired it that day. If possible I will use this dealer for all my services.

Excellent service

Very friendly process

overall great experience

Very helpful and friendly

The dealership service department provided exceptional customer service. I was able to book an appointment and get in promptly and even though I was running a little late they were still able to get me in. Anthony, the service advisor was courteous, attentive and thorough providing outstanding customer service.

Stowe was great to work with. I will def refer as many people as I can to him! I love my truck and thank you guys.

Michelle always does a great job setting things up for service.

Quick service. Did exactly what I asked and didn’t try to upsell me.

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Service was prompt

We had the pleasure of having Charles help us through this process. He was absolutely a kind and helpful man. He made sure that getting what we needed done was quick and easy, that’s how ever experience should be!

Great service! Although, I usually sit with your best salesman, J T Norman, while my vehicle is serviced. This time I ended up buying an Encore. Who knew!!

My experience with the service department was very smooth. I made my service appointment on-line with Michele as my service advisor. When I arrived, I dropped the keys off and Michele had arranged my transportation back to work. I was in and out in about 10 minutes. It was a quick and stress-free experience. When the service was complete on my truck, transportation was again arranged by the service group. I highly recommend using Griffin for servicing vehicles.

Michelle was a nice person that went above and beyond

Good experience. Accommodated needs.

Front desk is very friendly and prepared ahead…and complete service in 45 minutes. Can they always ask if wash car after done? I did asked it myself this time.

Salesman very knowledgeable. It only took 45 minutes or less to close the deal.

The service was done professionally and accurately.

Amy made booking the appointment really smooth and Anthony made everything smooth and easy

From out of town, just stopped in for oil change. Employees were friendly, knowledgeable and oil change was quick

Great communication and service.

They worked me in the schedule quickly, diagnosed the issue, fixed it in a timely fashion and coordinated with my extended warranty company. No complaints! Very pleased.

Excellent ser

Quick and easy. The service department did what they said that they would do. Good experience.

They fix my problem fast

As soon as I arrived Michcelle was waiting for me before I got out of my truck, she was very efficient and awesome to deal with, always has been, work was finished in a reasonable time.

Michelle Alexander provided excellent customer service. They were able to fix the vibration on the exhaust under warranty and she made sure I had another truck to use (a very nice one that I now want!) while it was being serviced. Thank you very much.

Service member check us in quickly, took the car back and have her service done. Was able to keep up with where my car was from the link they sent to my phone.

Friendly, fast and great customer service. Very good experience.

They were very professional and fix my truck in a timely manner.👍🏾👍🏾👍🏾

11 out of 10!! Oil Change & Road For e Balancing was done quickly and was informed as I waited how things were progressing. Waiting area quiet and conducive to getting work done. Great experience all the way around.

Tyler was great. Had all the paperwork done ahead of time and we were in and out in 1 hour.

Everyone was very professional and very helpful

Always a great job and experience!

Great experience and Jim was awesome very helpful and kind

The whole experience overall was GREAT!

Michelle in the service department is terrific and hospitality is the best service I have acquired.

Got me in quickly Polite Professional

Friendly, courteous service. Easy in and easy out.

Michelle did a great job of explaining details of a service that I had done. She got me checked in, service was performed and she did a great job when I came for my vehicle. She is a great asset to Griffin Motor Company.

I really appreciate the service that I received. It was done in a very timely manner. And I 'm thankful about having the master tech warranty on my vehicle.

I honestly feel like Anthony takes care of us well - makes our service experience easy!

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Chandler is the most professional car sales person I have ever dealt with. This is my second purchase at Griffin (with Chandler), and I would never purchase from anyone else.

My sales rep was extremely nice. She's #1 in my book.

Great experience with and their GMC Team! Thanks for you work and service!

Very caring and and professional.

The dealership was clean and all the staff that I met were professional and nice and friendly. I would buy from this dealership again.

Friendly, helpful, efficient

Great salesman. Always does a great job

Got me in and out quickly, even though I had added an oil change and rotate tires at the last minute! Answered all my questions, and everyone very friendly

Responsive staff and listened to my concerns. Documented what needed to be addressed and did an overall great job.

I love coming here, and everyone is very helpful and informative.

My service advisor was very helpful, professional and kind. He kept me up todate on the status of my vehicle. The waiting area was really cold. It would be nice to have some heat in this area.

You guys changed the thermostat in my car and did a great job. Thank you so much.

Very enjoyable and speedy service.

Fantastic experience

Everything was great. I was greeted well. I was treated well. The work was done quickly and I was on my way. Good job as always

Traveling when check engine light came on. We stopped at Griffin which checked the car & proceeded to do the repair. Excellent Service!

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As always service was wonderful, Anthony answered all my questions and helped with my concerns. i think some people think dealer repair but that not been experience. friendly professional service which is either or less then other repair shops and they know my car.

My oil change and tire rotation was done in a timely manner

Waiting time was to a minimal fast and quick

Excellent job servicing my vehicle. Great service experience with Jim Levinsky, my Service Advisor. great value with service package.

Jim did an amazing job when I brought my truck in for service. He’s the reason I came back a few days later and bought $1700 worth of tires. A true pleasure to work with.

Friendly staff. Teck rep explained everything to me. Service was quick. Good price for service.

Appreciate the ease in making an appointment and service being provided as scheduled

Anthony was very polite and extremely helpful with my experience with my vehicle!

They got me in out

Very friendly staff on time quick service

PERFECT SERVICE EVERY TIME!

The Service Representative was very engaged in communications and the work was completed in a timely manner. I would have liked a printout of the vehicle alignment specs showing the before and after details along with information regarding the condition of the suspension components.

Jim worked with me to resolve me issue and did it in a cost effective way!

Service was very timely and some of the nicest people!!

My experience is always great at this dealership. Every time I have an issue, the problem is always fixed. All the service departments member are always A+ as well.

It was all good

Excellent, very polite down to earth service experience. Very quick and easy. Well satisfied!

Good service

Awesome service and service team.

I was greeted immediately after I park the truck. The process was started with minimal wait time. Richard Oskey was helpful from start of the process to the delivery of my truck. I would recommend your service as a place to go.

Anthony was great.I had a complete brakes replacement and he made sure it was a perfect job since it was $1866

This is my second car purchase within three years. What an outstanding and awesome personnel at Griffin Buick/GMC Dealership. They guided me to what was looking for and listening to me instead of trying to a vehicle of their choice. I’ve worked with sales person Chandler Blankenship hands down it was my pleasure to have him by my side. I will always see him with all my new car purchases.

I was so glad that you all was able to fix the problem. Thank you so much.

My buying experience was delightful! My salesmen, Marc Rector and Chandler Blankenship were very knowledgeable about the Envista and answered all my questions. Michael Moyer in finance was extremely helpful in arranging financing the payment arrangement. Also your online services were very user friendly. I am loving my new Buick, Cindy B.

Delightful experience, was greeted immediately and professionally. My service advisor kept me apprised of vehicle status. Griffin GMC has gained a customer.

griffin provides proper, high quality, GM compliant servicing. MM

Michelle was Gret

Friendly staff and quick service

Always great service

Awesome service

The service was done to my satisfaction and they provided me a ride since it was an all day deal.

Greeted timely, very nice, clean waiting area

Miguel was very patient in working with us to share his expertise on the bells and whistles on our new truck. His pleasant demeanor put us at ease making the overall experience very pleasant and not pressure packed. After exploring deals with other dealerships with all sorts of hidden fees, etc., this dealership was transparent in the numbers and fair pricing overall.

Chandler was extremely helpful and easy to work with, the whole experience was excellent.

Service department has always gone the extra mile to resolve any issues I have had. Michelle is the greatest and a pleasure to work with.

Was treated with courtesy. Every question was answered I was very pleased!

Jim took the time to address all my concerns. Very professional!

Chandler was very nice, honest and professional

Had my oil changed and tire rotation, Griffin GMC did a good job in a timely manner. And also beat the price that was on my coupon.

I love the way I am treated. Everyone goes out of their way to make me feel SPECIAL and IMPORTANT.

Easy Friendly Reasonable $ing Chandler did a great job

Michelle did a wonderful job with this service. Gave me some things to think about doing service wise in the near future and helped with planning for new tires.

It was Awesome. The lady at the desk in service was great.

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Michelle took care of me

They check my truck for inspection.

Friendly, efficient

Michelle was great. Main reason I service at Griffin.

I've been a Griffin customer for 20-25 years. Always had a good experience with their service!

I awesome. Very helpful and I truly appreciated the complimentary wash. That made the recall worthwhile (bc it is flipping hard keeping a black vehicle clean). Cheers, Jessica Furse

Excellent service and very nice employees

I am always well please with the Service Dept. Michelle always goes over the top to make me feel valued as a customer. She also always makes sure I understand everything concerning repairs and invoicing. Tim Baucom 2025 GMC Acadia

Love, love, love Michelle and her service team. They always do a top notch job and treat us like valued customers. My #1 choice for any kind of service I need on our GMC vehicles!

Smooth and easy

Michelle in the service department was wonderful! She is a keeper!

Easy to find an apt, quick oil change.

Work completed professionally and on time. Staff are always very friendly. Answer all my questions and concerns.

Outstanding service department. Everyone was very professional and friendly.

I brought my truck in for a bad transmission shudder and suspected transmission failure. Michelle was quick to get it in and inspected. The transmission was bad and needed to be replaced. Michelle handled all the warranty paperwork and kept me informed throughout the process.

Chandler is amazing !!! Super helpful, knowledgeable and patient

Every time I call or come in to the service center, I’m greeted by my service advisor, Michelle Alexander, and she makes me feel like I just arrived at my car’s primary care physician, ( which, I guess she is!). She is sincerely concerned and invested in the care of my car. If you ask me if I’ll buy from Griffin Motors again, I’ll say “Yes!”. If ask me why, I’ll take you to the Service Department and point to Michelle Alexander!

As usual, making an appointment was easy and everything was ready to go when I arrived. No complains from me.

Very professional and quick.

Great customer service, shout out to Jim for providing an overall great experience. He is kind and knows just how to communicate and interact with people. He reviewed services needed and what's covered under warranty.

Michelle Alexander made everything amazing

Service was fast and completed as scheduled. Great customer service.

Fast, friendly, and easy to do business with.

Chandler and mike were fantasric!! They made my purchase fast and easy for me. I will surely keep coming back for my new vehicles.

Great people. Salesman was outstanding. Highly recommend. Great job Chandler. Highly recommend Jim in the service department also.

Thank you for your quick and reliable service!

Friendly, knowledgeable, and informative about our appointment and services.

Service was great.

Timeliness Courteous Professional

Made an appt- took truck in on 6/4/26 due to windshield wipers not working. Was told it was the Wiper switch. Needed replacement. RO # 1682795/1 $698.31. Then on 6/19/26 the Wipers failed again in the rain (1st time using since repair). This time I was told that the Wiper Motor had failed. RO# 1683189/1 $897.12. Then I had to wait for part to come in on 6/23/26. So, I picked up truck and returned on 6/23/26. That made me have 3 trips to dealership service for the same issues. Feel like I should not have been charged the labor on second time of $370. Same Tech on both visits. Misdiagnosis caused me possible unneeded / higher repair costs, not to mention time and expenses for trouble. Griffin GMC Pontiac should refund the labor cost on the second repair. And to then to top it off- I had to adjust the plastic scowl over the wiper motor due to it not being properly seated / replaced correctly after the install of motor. I noticed the odd placement on the windshield on the way home from dealership. I refused to return to dealership again! I have no issues with Kevin Trudeau at the Service Desk. But I really question the ability and competence of the Tech: Tariq Hincher on the original diagnosis and repairs. Seems like I got baited and switched for extra unneeded repairs! I have notified BBB and Josh Stine of this. Maye Action 9 as well!

You guys did good for us . I don't understand shop supplies for just programing a key fob! Thanks for taking care of my truck. Jerry

Service was great! Professional and courteous

No complaints

Michelle is the best. She always takes the stress out of service and is the best to work with

Easy to schedule on line and get it done

Fast & friendly

Great folks in the service department.

Excellent Customer Service. Quick service time.

I walked in on Wednesday 7/1 to have an engine light looked at. Kevin had the crew look at it, and explained they had to order pieces. He could bring me home and pick me up tomorrow when the car was done. I had to check my drs appt and would come in the following morning at 9. I explained the next morning that my appt was at 12:30 , and could I wait in your waiting room (which was more comfortable !) I was getting ready to remind him that I needed to go at 11:30, when he came and told me the car was done! And Kevin had found my extended warranty! Thank you Kevin and Griffin!

Always pleasant, accommodating and quick to remedy any issues.

Fast service and great communication!

Great customer service and it was quick too

Everyone was friendly, knowledgeable, and professional especially Michelle our service advisor. The work was done expertly and when promised. I have always been completely satisfied with the service at Griffin Motors.

Great service great experience thanks Miguel for all your help!!!

Service took a little longer than I anticipated but was done correctly.

Service advisor was professional and friendly, she communicated with me on every step of the Maintenance process.

Very professional and on time

Always in and out fast. My service advisor is always great to work with.

As always very friendly and helpful. The staff is there to greet you and make sure you do not have any questions or concerns.

Great service department I know when i pick up my car all my concerns will be resolved in a speedy professional manner. Love the texts showing the status of my repair and the service techs are so friendly and helpful

My service advisor was professional and took the time to ensure I received the right service.

I called Buick yesterday to get an appointment and was scheduled to come in within 2 hours. Great customer service and great timely service. Thanks Buick dealership in Monroe. Vickie

The staff in the service department are so professional and really care about providing excellent customer service! Thank you Jim for going the extra mile taking care of us!

Very professional and excellent work.