Frequently Asked Questions

We carry the full Buick lineup: the Enclave (3-row luxury SUV), Envision (mid-size SUV), Encore GX (compact SUV), and the Envista (entry luxury compact SUV). Each model is available in multiple trim levels. Visit our showroom or browse our website to see current inventory.

The Buick Enclave is offered in four trims: Preferred (well-equipped base), Essence (adds premium audio and driver-assist tech), Sport Touring (blacked-out sport styling), and Avenir (range-topping luxury with massaging front seats, Tri-Zone climate, and exclusive interior materials). All trims seat up to 7 passengers with available AWD.

The Buick Enclave has a maximum towing capacity of 5,000 lbs when properly equipped with the available trailering package. This supports most family trailers, pop-up campers, and small boats. Ask our sales team about tow-package availability on specific units.

The Envision comes in Preferred, Essence, and Avenir trims. The Avenir adds quilted leather seating, a 10.2" infotainment touchscreen, a Bose premium audio system, and distinct Avenir badging. AWD is available on all trims for confident all-weather handling.

The Encore GX is available in Preferred, Select, Sport Touring, and Avenir trims. Sport Touring features gloss-black exterior accents and a sport-tuned suspension, while the Avenir delivers premium leather and the full Buick safety suite. FWD is standard; AWD is available on all trims.

The Envista — Buick's newest entry-level luxury SUV — is available in Preferred, Sport Touring, and Avenir trims. All feature a turbocharged engine, a 10.2" touchscreen, and a suite of standard safety technologies. The Avenir adds Cirrus premium leather and exclusive two-tone exterior color options.

Yes! Use the Build & Price tool on Buick.com or our own website to configure your ideal trim, color, and options package. Once you're ready, contact Griffin Buick GMC and we can locate the vehicle from inventory or place a factory order. We also maintain a strong in-stock selection — browse online or call us.

The full-size Yukon (and extended Yukon XL) is offered in SLE, SLT, AT4 (off-road capable), Denali, and Denali Ultimate trims. AT4 adds off-road suspension, skid plates, and MultiPro running boards. The Denali Ultimate includes Super Cruise hands-free highway driving, 22" polished wheels, and a Peerless Audio system.

The GMC Yukon and Yukon XL are rated to tow up to 8,500 lbs when equipped with the 5.3L or 6.2L V8 engine and the Max Trailering Package. Both come with an integrated trailer brake controller and trailer sway control for confident towing.

The redesigned GMC Acadia is offered in SLE, SLT, AT4, and Denali trims. The new Acadia rides on a larger platform with 3-row seating for up to 7. The Denali trim features a 15" diagonal infotainment screen, quilted leather, and a hands-free liftgate. AT4 adds off-road suspension tuning and all-terrain tires.

The compact Terrain comes in SLE, SLT, AT4, and Denali trims. Turbocharged engine options deliver strong fuel economy. All trims include the GMC Pro Safety suite as standard equipment. AWD is available across all trim levels for all-weather confidence.

The mid-size Canyon is available in Elevation, AT4, AT4X (extreme off-road), and Denali trims. Maximum towing capacity is up to 7,700 lbs with the 2.7L turbocharged engine and available trailering package. AT4X adds electronic locking front and rear differentials and rock-crawling-capable hardware.

The Sierra 1500 comes in Pro, SLE, Elevation, SLT, AT4, AT4X, Denali, and Denali Ultimate trims. Engine choices include a 2.7L turbo, 5.3L V8, and 6.2L V8. The MultiPro Tailgate offers 6 configurations. With the 6.2L V8 and Max Trailering Package, maximum tow rating reaches 13,200 lbs.

The Sierra HD comes in 2500HD and 3500HD configurations across Pro, SLE, SLT, AT4, and Denali trims. The 2500HD achieves up to 18,500 lbs conventional towing; the 3500HD reaches up to 36,000 lbs 5th-wheel/gooseneck towing. Engine choices include the 6.6L gas V8 and the available 6.6L Duramax diesel. Denali trims feature a 15" diagonal infotainment screen.

Yes! Buick models have earned recognition from both the IIHS (Insurance Institute for Highway Safety) and NHTSA (National Highway Traffic Safety Administration). Multiple Buick vehicles have achieved TOP SAFETY PICK+ status — the IIHS's highest designation — recognizing superior crash protection and headlight performance. Ask our team for the latest ratings on the specific model you're considering.

GMC trucks and SUVs regularly earn 5-Star NHTSA safety ratings and IIHS TOP SAFETY PICK recognition. The Sierra and Yukon are known for their advanced driver assistance systems — including Automatic Emergency Braking, Lane Keep Assist, and Rear Cross Traffic Alert — which are standard on most trims.

GMC Pro Safety is a standard package on most models and includes: Forward Collision Alert, Automatic Emergency Braking with Pedestrian Detection, Following Distance Indicator, Lane Keep Assist with Lane Departure Warning, IntelliBeam Auto High Beams, and Rear Vision Camera. The upgraded Pro Safety+ tier adds Blind Zone Steering Assist and Rear Cross Traffic Braking.

Super Cruise — GM's hands-free driver-assistance system for compatible highways — is available on select Buick Enclave Avenir trims. It uses LiDAR map data, high-precision GPS, and an in-cabin driver attention system. It is not fully autonomous and requires driver attention and readiness to intervene at all times.

We carry a broad selection of pre-owned vehicles spanning all price points — including used Buick, GMC, Chevrolet, Ford, Toyota, and more. All vehicles undergo a thorough inspection before being offered for sale. Browse current inventory on our website or visit the lot to see what's available today.

Our Budget Certified program is designed for value-focused buyers. These vehicles are competitively priced, have passed our quality inspection, and represent a reliable transportation option without the premium of a fully certified vehicle. Budget Certified vehicles are clearly labeled in our inventory and may qualify for special financing options.

Bravo Certified vehicles represent our higher pre-owned tier. Each Bravo Certified vehicle passes a rigorous multi-point inspection, includes a clean vehicle history report, and comes with an extended limited warranty for added confidence. Bravo Certified offers an excellent balance of quality and value for buyers seeking peace of mind without buying new.

GM CPO vehicles must be 6 model years or newer with under 75,000 miles. Each passes a 172-point inspection, comes with a clean CARFAX report, and is backed by a 12-month/12,000-mile Bumper-to-Bumper warranty plus a 5-year/60,000-mile Powertrain warranty from the original sale date. GM CPO also includes 24-hour roadside assistance.

Absolutely. We accept trade-ins toward any vehicle purchase — new or used. Get a preliminary trade estimate online through our trade appraisal tool, or bring your vehicle in for an in-person evaluation. Your trade equity can be applied directly to your down payment or purchase price.

We work with GM Financial and a network of lending partners to offer competitive rates for a wide range of credit situations. Options include traditional auto loans, GM-sponsored low-APR promotions on eligible new models, and lease programs. Our Finance team will find the best rate and term for your budget — new, certified, or pre-owned.

Guaranteed Asset Protection (GAP) covers the difference between what your insurance pays on a totaled or stolen vehicle and the remaining balance on your loan or lease. Since vehicles depreciate quickly, GAP protects you from owing money out-of-pocket on a vehicle you no longer have. It is especially valuable when financing with a low down payment or on an extended loan term.

We offer GM Protection Plan vehicle service contracts that extend coverage beyond your factory warranty. Plans range from powertrain-only to comprehensive bumper-to-bumper protection, usable at any authorized GM dealer nationwide. Our F&I team will walk you through plan options, deductibles, and terms during your purchase process.

Tire & Wheel Protection covers repair or replacement for tires and wheels damaged by road hazards — nails, potholes, curbs. Paint & Fabric Protection shields your vehicle's interior and exterior from stains, UV fading, and minor blemishes. Both are available through our F&I office at the time of purchase.

Yes. Our online credit application is protected with SSL encryption during transmission. Your information is shared only with lending partners for the purpose of evaluating your financing request. We never sell your personal information to third parties for marketing purposes.

A pre-qualification check uses a soft pull and does not impact your score. A full credit application triggers a hard inquiry, which may cause a minor, temporary dip. Importantly, multiple auto-loan inquiries within a short window (typically 14–45 days) are generally counted as a single inquiry by FICO scoring models, so rate shopping is relatively safe.

You will need: full legal name, current and previous address, Social Security number, date of birth, employer information, and gross monthly income. If applying jointly, you'll need the same information for your co-applicant. Having a recent pay stub or proof of income handy helps speed up the process.

We adhere to our Privacy Policy in compliance with applicable state and federal laws, including the Gramm-Leach-Bliley Act. Your data is used exclusively for processing your purchase or financing. We do not sell customer data. A copy of our full privacy policy is available from our Finance office or front desk at any time.

New Buick and GMC vehicles come standard with: 3-year/36,000-mile Bumper-to-Bumper warranty, 5-year/60,000-mile Powertrain warranty, 3-year/36,000-mile Roadside Assistance, 6-year/70,000-mile Corrosion/Rust-Through warranty, and a 5-year/100,000-mile Emissions warranty. Coverage details may vary — our service advisors can provide specifics for your vehicle.

Customer pay service covers maintenance and repairs not included under your factory warranty — oil changes, tire rotations, brake service, battery replacement, alignments, and general wear-and-tear items. Our certified GM technicians use Genuine GM parts and follow GM-approved procedures on every customer pay repair.

Check for open recalls anytime at NHTSA.gov/recalls using your 17-digit VIN, or call our service department and a service advisor will look it up for you. Recall repairs are always performed at no charge and use GM-approved parts. If your vehicle has an open recall, we encourage you to schedule service promptly.

Yes. Depending on the type and length of your repair, we offer loaner vehicles for qualifying warranty work and a complimentary shuttle service for local destinations. Please mention your transportation needs when scheduling so we can make arrangements in advance.

Genuine GM Parts are engineered and tested specifically for your vehicle by the same engineering team that designed it. They are built to exact GM fit, finish, and durability standards. Aftermarket parts can vary widely in quality and may not perform equivalently or last as long — and some can void warranty coverage. Using Genuine GM parts protects both your vehicle and your warranty.

Most Genuine GM Parts installed by our dealership are backed by a 24-month/unlimited-mile parts and labor limited warranty. ACDelco parts — GM's original equipment supplier brand — carry their own warranty terms. Ask our parts counter staff for specific warranty information on the components you need.

Yes. Our Parts Department sells Genuine GM and ACDelco parts directly to the public — including DIY mechanics, body shops, and independent repair shops. Call or visit our parts counter with your VIN ready and our team will ensure you get the correct components for your specific vehicle and model year.

Sales: Mon–Fri 9 AM – 7 PM  |  Sat 9 AM – 6 PM  |  Sun Closed
Service: Mon–Fri 7:30 AM – 6 PM  |  Sat 8 AM – 3 PM  |  Sun Closed
Parts: Mon–Fri 7:30 AM – 6 PM  |  Sat 8 AM – 3 PM  |  Sun Closed

Hours may vary on major holidays. Please call or check our website for the most current schedule.

You can schedule service three easy ways: online via our website's scheduling tool (available 24/7), by phone during service department hours, or in person at our service drive. We recommend booking ahead for popular time slots. For urgent situations, call us directly and we'll do our best to fit you in as soon as possible.

Yes! Find the vehicle you're interested in on our website, click "Schedule Test Drive," and pick a convenient date and time. A member of our sales team will confirm your appointment and have the vehicle ready when you arrive. Walk-ins are always welcome as well.

Customer Satisfaction Index (CSI) is a formal survey program through GM that measures how satisfied customers are after a sales or service experience. CSI scores affect our dealership's standing with GM, influencing inventory access, program benefits, and recognition as a top-performing dealer. Ultimately, high CSI means we're delivering the experience you deserve — and that motivates everything we do.

Shortly after your sales or service visit, GM may send you a brief survey by email or text. We sincerely ask that you complete it honestly. If anything about your experience was not a 10 out of 10, please reach out to us before completing the survey — we genuinely want the chance to make it right. Your feedback is how we improve.

We'd be honored by your review! Search "Griffin Buick GMC" on Google Maps, click our listing, then select "Write a Review." Sharing your genuine experience helps future customers make informed decisions and motivates our entire team. If something fell short of expectations, please contact our management team first so we can address it directly.

We take every concern seriously. Please contact our General Manager directly at the dealership. You may also reach GM Customer Care at 1-800-462-8782 or Buick Customer Assistance at 1-800-521-7300. Our commitment is to resolve your concern completely and restore your confidence in us.